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Summary

Monthly Repayments: £0.00
Total Cash Price: £0.00
Deposit: £0.00
Amount of Credit: £0.00
Representative APR: 0.00%
Annual Rate of Interest: 0.00% fixed
Total Interest: £0.00
Total Amount Repayable: £0.00

L.K. Performance Limited t/as LK Performance is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 670680. L.K. Performance Limited t/as LK Performance offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

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What to Do If Your Delivery is Delayed or Missing

We strive for on-time delivery, but sometimes delays happen. Here’s exactly what to do.

What to Do If Your Delivery is Delayed or Missing

We strive for on-time delivery, but sometimes delays happen. Here’s exactly what to do.

Step 1: Check Your Tracking Link

  • Log into your account → My Orders → Click Track Package.
  • Look for updates like:
    • “Out for Delivery”
    • “Held at Customs”
    • “Attempted – Receiver Unavailable”

Step 2: Common Delay Reasons & Solutions

Issue Cause What to Do
No Tracking Update for 48+ Hours Carrier delay or scanning missed Wait 24 more hours, then contact us
“Delivered” But Not Received Left at neighbor/doorstep Check porch, mailbox, security desk
Customs Hold (International) Duties pending Pay fees via carrier’s link (we’ll email instructions)
Wrong Address Typo in shipping info Reply to order email within 2 hours to correct

Step 3: Contact Support (If Needed)

  • Use the “Need Help?” chat on our site (fastest response: under 5 minutes).
  • Or email support@yourwebsite.com with:
    • Order Number
    • Tracking Number
    • Issue Description
    • Photos (if damaged/missing)

Our Guarantee

  • Delayed over 7 days? Free reship or full refund.
  • Lost in transit? We file a claim and send a replacement at no cost.
  • Damaged item? Return within 14 days for refund/replacement.

Prevention Tips

  • Double-check your address at checkout.
  • Add delivery instructions (e.g., “Leave with guard”).
  • Opt for signature required on valuable orders.
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Frequently Asked Questions

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What should I do if my order is delayed?

Most delays are temporary. Follow these steps:

  1. Check your tracking link in the Shipping Confirmation email.
  2. Wait 24–48 hours after the estimated date — carriers sometimes update late.
  3. If no update in 3 business days, contact us with your Order Number and Tracking Number.
  4. We’ll investigate and either reship free or issue a full refund if lost. Note: During sales or holidays, add 1–2 extra days.
Can I change my delivery address after placing the order?

Yes — but only within 2 hours of order placement.

  • Log in → My Orders → Click Edit Address.
  • If the order has already shipped, address changes are not possible.
  • For urgent changes, reply to your Order Confirmation Email immediately. Pro Tip: Double-check your address at checkout to avoid issues.