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Summary

Monthly Repayments: £0.00
Total Cash Price: £0.00
Deposit: £0.00
Amount of Credit: £0.00
Representative APR: 0.00%
Annual Rate of Interest: 0.00% fixed
Total Interest: £0.00
Total Amount Repayable: £0.00

L.K. Performance Limited t/as LK Performance is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 670680. L.K. Performance Limited t/as LK Performance offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

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Order Delivery – A Complete Guide

Placing an order on our website is simple, but the delivery process involves multiple steps to ensure your items arrive safely and on time. This guide explains every stage in detail.

Order Delivery – A Complete Guide

From Order Placement to Delivery: The Full Process

Placing an order on our website is simple, but the delivery process involves multiple steps to ensure your items arrive safely and on time. This guide explains every stage in detail.

1. What Happens After Your Order is Confirmed?

  • As soon as your payment is successfully processed, you’ll receive an Order Confirmation Email with your order number, items, and estimated delivery date.
  • Your order enters our warehouse system and is assigned to a fulfillment team.
  • Items are picked from inventory, carefully checked for quality, and packed with protective materials.

2. Packing and Quality Assurance

  • Every item is inspected before packing to ensure it matches your order and is free from defects.
  • Fragile items are wrapped in bubble wrap or foam; electronics include original accessories and manuals.
  • We use eco-friendly, recyclable packaging whenever possible.

3. Shipping Label and Carrier Assignment

  • A unique tracking number is generated and attached to your package.
  • Depending on your location and selected shipping method, we partner with trusted carriers like DHL, FedEx, TCS, Leopard, or local postal services.
  • You’ll receive a Shipping Confirmation Email with the tracking link.

4. Transit and Real-Time Tracking

  • Once the package leaves our warehouse, you can track it 24/7 using the provided link.
  • Average transit times:
    • Same City: 1–2 business days
    • Within Country: 2–5 business days
    • International: 7–14 business days (customs may add 3–7 days)
  • Delays may occur due to weather, holidays, or high demand.

5. Delivery Attempt and Receipt

  • The carrier will attempt delivery during business hours (usually 9 AM – 6 PM).
  • If you’re unavailable, a missed delivery notice will be left with rescheduling instructions.
  • A signature may be required for high-value orders.
  • Once delivered, you’ll receive a Delivery Confirmation Email.

Common Questions

  • Can I change the delivery address? Yes — within 2 hours of placing the order via your account or by contacting support.
  • What if my package is damaged? Take photos and report within 48 hours for a free replacement or refund.
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Delivery Timelines and Shipping Methods

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Frequently Asked Questions

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What should I do if my order is delayed?

Most delays are temporary. Follow these steps:

  1. Check your tracking link in the Shipping Confirmation email.
  2. Wait 24–48 hours after the estimated date — carriers sometimes update late.
  3. If no update in 3 business days, contact us with your Order Number and Tracking Number.
  4. We’ll investigate and either reship free or issue a full refund if lost. Note: During sales or holidays, add 1–2 extra days.
Can I change my delivery address after placing the order?

Yes — but only within 2 hours of order placement.

  • Log in → My Orders → Click Edit Address.
  • If the order has already shipped, address changes are not possible.
  • For urgent changes, reply to your Order Confirmation Email immediately. Pro Tip: Double-check your address at checkout to avoid issues.